Last Updated: July 26, 2026

3.1 Introduction

MENSWEAR OUTLET LLC, operating Merlap, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

  • Visit merlap.com;
  • Create a customer account;
  • Place an order;
  • Purchase a digital product;
  • Request a game top-up;
  • Contact customer support;
  • Subscribe to marketing; or
  • Otherwise interact with Merlap.

3.2 Business Responsible for Your Information

The business responsible for the personal information described in this Privacy Policy is:

MENSWEAR OUTLET LLC

5223A S Priest Dr, GUADALUPE, AZ 85283

Email: Support@merlap.com

3.3 Information We Collect

The information we collect depends on how you interact with Merlap.

Identity and Contact Information

We may collect:

  • Full name;
  • Email address;
  • Billing address;
  • Country or region;
  • Telephone number;
  • Account username; and
  • Customer account identifiers.

Order Information

We may collect:

  • Products purchased;
  • Order number;
  • Order amount;
  • Currency;
  • Platform;
  • Region;
  • Game edition;
  • Delivery method;
  • Order history;
  • Refund history; and
  • Customer service records.

Game Account and Fulfillment Information

For top-ups or account-based fulfillment, we may collect:

  • Player ID;
  • User ID or UID;
  • Character ID;
  • Game nickname;
  • Server;
  • Account region;
  • Platform;
  • Selected game; and
  • Other information necessary to complete the order.

Customers should not provide account passwords, one-time security codes, recovery codes, or other unnecessary account security credentials.

Payment and Transaction Information

We may collect:

  • Payment method;
  • Billing details;
  • Payment status;
  • Transaction identifier;
  • Payment currency;
  • Refund information;
  • Chargeback information;
  • Fraud-screening results; and
  • Limited payment information received from payment providers.

Complete payment card information is generally processed by independent payment providers and is not directly stored by Merlap.

Technical Information

We may automatically collect:

  • IP address;
  • Device type;
  • Browser;
  • Operating system;
  • Language;
  • Time zone;
  • Approximate location;
  • Cookie identifiers;
  • Session information;
  • Referring website;
  • Pages viewed;
  • Website interactions; and
  • Security and diagnostic data.

Communications

We may retain:

  • Customer support emails;
  • Chat messages;
  • Refund requests;
  • Complaint details;
  • Reviews;
  • Survey responses;
  • Documents submitted for verification; and
  • Other communications with Merlap.

Marketing Information

We may collect:

  • Newsletter subscription status;
  • Marketing preferences;
  • Email engagement;
  • Product interests;
  • Promotion participation; and
  • Advertising interaction.

3.4 How We Collect Information

We collect information:

  • Directly from you;
  • Through checkout and account forms;
  • Through cookies and similar technologies;
  • From payment providers;
  • From fulfillment providers;
  • From game top-up providers;
  • From fraud-prevention providers;
  • From analytics providers;
  • From advertising platforms;
  • From customer support tools; and
  • From third parties where permitted by law.

3.5 How We Use Information

We may use personal information to:

  • Process orders;
  • Verify payments;
  • Deliver digital codes;
  • Complete game top-ups;
  • Provide order confirmations;
  • Send fulfillment updates;
  • Provide customer support;
  • Investigate invalid codes;
  • Handle refunds and payment disputes;
  • Prevent fraud and unauthorized transactions;
  • Maintain account security;
  • Enforce purchasing limits;
  • Comply with sanctions and legal requirements;
  • Improve website performance;
  • Analyze customer activity;
  • Personalize products and content;
  • Send marketing communications;
  • Maintain accounting records;
  • Establish or defend legal claims; and
  • Protect Merlap, its customers, and service providers.

3.6 Legal Bases for Processing

Where applicable law requires a legal basis, we may process information based on:

  • Performance of a contract;
  • Your consent;
  • Compliance with a legal obligation;
  • Legitimate business interests;
  • Fraud prevention;
  • Protection of legal rights; or
  • Protection of the safety and security of customers and services.

3.7 Payment and Fraud Prevention

We may use payment and transaction information to identify:

  • Unauthorized payment methods;
  • Duplicate transactions;
  • Account takeover;
  • Promotion abuse;
  • Suspicious purchasing patterns;
  • False refund claims;
  • Chargeback abuse; and
  • Other fraudulent activity.

We may share relevant information with payment providers, financial institutions, fraud-prevention services, or authorities where permitted or required.

3.8 Verification Documents

In limited circumstances, we may request information to verify identity or payment authorization.

Verification documents will be used only for legitimate purposes such as:

  • Confirming authorization;
  • Preventing fraud;
  • Resolving a payment dispute;
  • Complying with legal obligations; or
  • Protecting account security.

Customers should redact information that is not reasonably required.

Do not send complete payment card numbers, passwords, security codes, or recovery credentials.

3.9 Sharing Personal Information

We may share necessary personal information with:

  • Payment processors;
  • Banks and payment networks;
  • Website hosting providers;
  • E-commerce service providers;
  • Digital fulfillment providers;
  • Game top-up providers;
  • Customer support platforms;
  • Email providers;
  • Analytics providers;
  • Advertising providers;
  • Fraud-prevention providers;
  • Cybersecurity providers;
  • Accountants;
  • Lawyers;
  • Insurers;
  • Government authorities;
  • Regulators;
  • Courts; and
  • Law enforcement agencies.

Service providers may access information only as reasonably necessary to perform services or comply with legal obligations.

3.10 Sale and Targeted Advertising

Merlap does not sell personal information for monetary consideration.

Certain advertising or analytics activities may be legally treated as targeted advertising, sharing, or a sale under some privacy laws.

Where required, we will provide customers with a method to opt out of:

  • Targeted advertising;
  • Certain sales or sharing of personal data; and
  • Profiling that produces significant legal or similar effects.

3.11 International Data Processing

Merlap may use service providers located in the United States and other countries.

Personal information may therefore be processed outside the customer’s state or country of residence.

Where required, we use reasonable contractual, organizational, and technical measures intended to protect information during international transfers.

3.12 Data Retention

We retain information only for as long as reasonably necessary for:

  • Order fulfillment;
  • Customer support;
  • Fraud prevention;
  • Payment disputes;
  • Refund investigations;
  • Accounting;
  • Tax obligations;
  • Legal compliance;
  • Security; and
  • Establishing or defending legal claims.

Retention periods may differ according to the type of information and applicable requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or securely isolated.

3.13 Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Alteration;
  • Disclosure;
  • Fraud; and
  • Destruction.

No online system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials, email accounts, devices, and delivered digital codes.

3.14 Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Confirm whether we process your information;
  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion;
  • Obtain a portable copy of certain information;
  • Restrict or object to certain processing;
  • Withdraw consent;
  • Opt out of targeted advertising;
  • Opt out of certain data sales;
  • Opt out of certain profiling;
  • Opt out of direct marketing; and
  • Appeal a denied privacy request.

Colorado law may provide qualifying residents with rights relating to access, correction, deletion, portability, targeted advertising, sale, and profiling.

To submit a request, email:

Support@merlap.com

Use the subject line:

Privacy Request

We may need to verify your identity before completing the request.

3.15 Privacy Request Appeals

If we deny a privacy request, you may submit an appeal by emailing Support@merlap.com with the subject line:

Privacy Request Appeal

Include:

  • Your original request;
  • The response received;
  • The reason you believe the decision should be reconsidered; and
  • Any relevant supporting information.

We will review the appeal and respond within the period required by applicable law.

3.16 Universal Opt-Out Signals

Where required by applicable law and technically feasible, Merlap will process recognized universal opt-out mechanisms relating to targeted advertising or data sales. Colorado’s privacy framework expressly recognizes qualifying universal opt-out mechanisms.

3.17 Marketing Communications

We may send promotional emails where:

  • You have subscribed;
  • You have provided consent where required; or
  • Marketing is otherwise permitted by law.

You may unsubscribe by:

  • Selecting the unsubscribe link in a promotional email; or
  • Contacting Support@merlap.com.

Commercial emails should accurately identify the sender, avoid deceptive subject lines, and provide a functioning opt-out method.

Unsubscribing from marketing will not prevent necessary messages about:

  • Orders;
  • Payments;
  • Delivery;
  • Account security;
  • Refunds;
  • Policy changes; or
  • Customer support.

3.18 Cookies

We may use cookies and similar technologies for:

  • Shopping cart operation;
  • Account login;
  • Checkout;
  • Security;
  • Fraud prevention;
  • Website analytics;
  • Language and region settings;
  • Advertising;
  • Performance; and
  • Customer preferences.

Where required, non-essential cookies will be used only after obtaining appropriate consent.

Customers may manage cookies through the website’s cookie settings or browser controls.

Blocking cookies may affect checkout, account, cart, currency, and security functionality.

3.19 Children’s Privacy

Merlap is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

Purchases by minors should be completed by or with the involvement of a parent or legal guardian.

If you believe a child has submitted personal information without appropriate authorization, contact Support@merlap.com.

3.20 Third-Party Websites and Platforms

Merlap may link to third-party websites, games, publishers, payment services, or platforms.

This Privacy Policy does not govern independent third parties.

Customers should review third-party privacy policies before providing information or creating an account.

3.21 Business Transfers

Personal information may be transferred in connection with:

  • A merger;
  • Acquisition;
  • Financing;
  • Reorganization;
  • Sale of assets;
  • Corporate restructuring; or
  • Transfer of the Merlap business.

Any transfer will remain subject to applicable privacy requirements.

3.22 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Business operations;
  • Technology;
  • Legal requirements;
  • Products;
  • Service providers; or
  • Privacy practices.

The updated version will be published with a revised effective date.

3.23 Contact

Privacy questions and requests may be sent to:

MENSWEAR OUTLET LLC
5223A S Priest Dr, GUADALUPE, AZ 85283

Email: Support@merlap.com