6.1 Business Information

Trading Name: Merlap

Legal Entity: Velyzon LLC

Business Address:

1755 Telstar Dr #309
Colorado Springs, CO 80920
United States

Website: merlap.com

Customer Support Email: Support@merlap.com

6.2 Business Activity

Merlap operates as an online retailer and digital service platform for gaming-related products.

Products may include:

  • Game activation keys;
  • CDKs;
  • Direct game top-ups;
  • Virtual currencies;
  • In-game credits;
  • Downloadable content;
  • Digital access products; and
  • Related electronic gaming services.

No physical goods are shipped unless a product page expressly states otherwise.

6.3 Digital Fulfillment

Orders may be fulfilled through:

  • Electronic code delivery;
  • Email delivery;
  • Customer account delivery;
  • Direct account top-up;
  • Player ID or UID fulfillment;
  • Electronic transfer;
  • Secure delivery links; or
  • Authorized third-party fulfillment systems.

Delivery records may be retained for customer support, fraud prevention, accounting, and payment dispute management.

6.4 Product Information and Transparency

Merlap seeks to provide clear information about:

  • Product type;
  • Game title;
  • Platform;
  • Region;
  • Edition;
  • Server;
  • Product value;
  • Delivery method;
  • Fulfillment time;
  • Activation requirements;
  • Restrictions; and
  • Refund eligibility.

Customers are expected to review this information before completing payment.

6.5 Product Sourcing

Merlap seeks to source digital products through lawful commercial channels.

Products may be obtained from:

  • Authorized distributors;
  • Digital wholesalers;
  • Game service providers;
  • Fulfillment partners;
  • Publisher-supported channels; or
  • Other lawful suppliers.

Product sourcing records may be maintained for payment review, supplier management, intellectual property compliance, and regulatory purposes.

6.6 Publisher and Platform Relationships

Merlap is an independent digital retailer.

Unless expressly stated, Merlap is not:

  • A game publisher;
  • A game developer;
  • A console manufacturer;
  • A platform operator;
  • An official representative;
  • An exclusive distributor; or
  • An endorsed partner of the referenced brand.

Game names, logos, platform names, publisher names, trademarks, and artwork belong to their respective owners.

6.7 Intellectual Property Compliance

Merlap respects intellectual property rights.

A rights holder who believes that a product or website content infringes its rights may contact:

Support@merlap.com

The notice should include:

  • Identification of the protected work or right;
  • Identification of the relevant product or content;
  • Evidence of ownership or authorization;
  • Contact information;
  • A good-faith explanation of the concern; and
  • Any supporting documents.

We may restrict or remove disputed content while reviewing a legitimate claim.

6.8 Consumer Protection

Merlap aims to avoid misleading product descriptions, hidden material restrictions, unauthorized charges, and deceptive marketing practices.

Material purchasing conditions should be displayed before checkout, including:

  • Product identity;
  • Price;
  • Platform;
  • Region;
  • Delivery method;
  • Refund limitations; and
  • Recurring billing terms, where applicable.

6.9 Payments

Payments are processed through the methods displayed at checkout.

Payment service providers may conduct:

  • Payment authorization;
  • Fraud screening;
  • Address verification;
  • Device analysis;
  • Transaction monitoring;
  • Identity verification; and
  • Chargeback management.

Merlap does not normally store complete payment card numbers.

6.10 Fraud Prevention

Merlap may monitor transactions for:

  • Stolen payment methods;
  • Identity misuse;
  • Account takeover;
  • Promotion abuse;
  • Unusual purchasing patterns;
  • False non-delivery claims;
  • Refund fraud;
  • Chargeback abuse;
  • Unauthorized resale; and
  • Other suspicious activity.

Orders may be delayed, cancelled, or refunded where verification cannot be completed.

6.11 Anti-Money Laundering and Prohibited Transactions

Merlap must not be used to:

  • Launder money;
  • Transfer unlawful funds;
  • Test stolen payment methods;
  • Conceal the identity of a purchaser;
  • Circumvent sanctions;
  • Facilitate fraud;
  • Purchase on behalf of unidentified third parties; or
  • Conduct other unlawful transactions.

Relevant transactions may be reported to payment providers, financial institutions, or authorities where permitted or required.

6.12 Sanctions and Geographic Restrictions

Merlap may restrict or refuse transactions involving:

  • Sanctioned individuals;
  • Sanctioned entities;
  • Restricted countries or territories;
  • Prohibited payment sources;
  • Unsupported regions;
  • Export restrictions; or
  • Other legal or compliance concerns.

Customers must not use false information, intermediaries, or technical tools to evade applicable restrictions.

6.13 Data Protection

Merlap processes personal information for:

  • Order fulfillment;
  • Payment processing;
  • Customer support;
  • Fraud prevention;
  • Website operation;
  • Marketing where permitted;
  • Accounting;
  • Security; and
  • Legal compliance.

Further information is available in the Privacy Policy.

6.14 Marketing Compliance

Marketing communications should:

  • Accurately identify the sender;
  • Avoid deceptive content;
  • Include a valid unsubscribe method;
  • Respect applicable opt-out requests; and
  • Distinguish promotional communications from necessary order messages.

6.15 Recurring Billing

Merlap will not charge customers on a recurring basis unless recurring terms are clearly disclosed and accepted before purchase.

Where recurring billing is offered, customers will be informed of:

  • The recurring price;
  • Renewal frequency;
  • Renewal date;
  • Cancellation method;
  • Trial conditions; and
  • Material restrictions.

6.16 Taxes

Taxes may be collected where required based on applicable transaction and customer information.

Customers remain responsible for any tax obligation that is not collected by Merlap.

6.17 Customer Support

Customer support is available through:

Support@merlap.com

Customers should provide an order number and relevant supporting information.

Support communications may be retained for quality, security, fraud prevention, and dispute-resolution purposes.

6.18 Complaints

A customer may submit a complaint by emailing Support@merlap.com.

The complaint should include:

  • Full name;
  • Order number;
  • Description of the issue;
  • Relevant screenshots;
  • Previous support communications; and
  • Requested resolution.

We will review complaints reasonably and may request additional information.

6.19 Business Address Notice

The business address is provided for business identification and correspondence.

It is not necessarily:

  • A retail location;
  • A customer service counter;
  • A warehouse;
  • A physical returns center; or
  • A product collection location.

Merlap primarily provides customer service electronically.

6.20 Governing Framework

Merlap is operated by a United States limited liability company based in Colorado.

The website’s contractual terms are generally governed by Colorado law and applicable United States federal law, subject to mandatory consumer protections that may apply in the customer’s location.

6.21 Policy Priority

Product-specific information displayed before purchase may supplement these general policies.

Where product-specific terms conflict with a general policy, the more specific terms will normally apply, unless prohibited by law.

Mandatory legal rights take priority over contractual terms.

6.22 Contact Information

Velyzon LLC

1755 Telstar Dr #309
Colorado Springs, CO 80920
United States

Website: merlap.com
Email: Support@merlap.com